Lets start from the beginning, Flat4online was the brain child of what can only be described as a Subaru obsessed young lad. Early 20’s, a bit of play money and a Subaru that just had to be faster. Low and behold, where were the suppliers in those days. Months and months of searching for the perfect parts and trolling the internet for every supplier in the world, the idea for Flat4online was born. A UK-based Subaru Parts supplier that will bring the parts to the UK to you from all over the world.

The purpose of this blog: we want to keep people better informed of the truth about Flat4online, and that means addressing several issues that should not have become issues in the first place had the forums been moderated properly. Many forum members believe that they can hide behind a made up name in an online forum to post comments without being accountable for the consequences of their comments.

True or False.

Lets start with the obvious. Fabricated, misleading lies posted on a well-known forum about Flat4online. And why do we think the well-known forum haven’t bothered to remove the lies? Simple. Flat4online does not pay to advertise on the well-know forum, so the moderators chose to turn a blind eye to these lies. I wonder if it would be any different if Flat4online paid to advertise, eh?

Question: I read on a well-known forum in 2010 that you were raided by the police and fraud squad and shut down.

Answer: False.

Yet again the well-know forum chose to turn a blind eye (can you see a pattern developing here), resulting in us having to get lawyers involved to get the comments removed. Sadly this topic was copied and pasted and linked onto numerous forums, which lets be honest is just mindless gossip.

Thousands of people have read this topic on either the well-known forum or on forums linked to it. This has to be the biggest lie about Flat4online that the well know-forum have turned a blind eye to. This topic would still be up and still be spreading lies and defamation about Flat4online all over the internet if it wasnt thanks to our lawyers good work.

And here’s the truth. One of our other companies purchased a games console in good faith from a seller on eBay.co.uk to fulfill an order. Well it turned out the seller was dodgy and the games console was fake. more fool us. (sadly the ebay seller is still ripping people off with fake games consoles, good old trading standards)

Question: I read on a well-known forum a few years ago, a paying advertiser said I should never buy fuel injectors from Flat4online because they will blow my engine up.

Answer: False.

A company in America that supplied Flat4online with a fuel injectors a few years ago were supplying  flow charts from a good set of injectors without testing the actual injectors they were supplying resulting in Flat4online doing a full product recall at our expense as soon as were made aware there was a problem.

Question: I read on a well-known forum and some other less well-known forums you stole other companies images to use on your own website.

Answer. False.

This one really does make us laugh.

And here’s the truth. No we don’t steel other companies images, we have permission to use them because we sell their parts.

Question: I read on a well-known forum that you run Flat4online from your bedroom in your mums house.

Answer: False.

Flat4online is a Limited Company run from registered business premises.

Question: I read on a well-known forum that you have a list of companies are you are scamming people

Answer. False.

Flat4online is one of several legitimate business ventures that we are involved in.

Question: I read on a well-known forum you are a crook and I should avoid Flat4online at all costs.

Answer: False.

The best people to answer this question would be all our satisfied customers.

Question: I read on a well-known forum you don’t stock any parts, you wait until you get enough orders, then you bulk ship everything, which can take months before I receive my order.

Answer. False

All of the products listed on Flat4online today, with the exception of engines and Agency Power parts are available from UK stock. If we do not have it on the shelf it can normally be got within a day or two.

Question: I read on a well-known forum if I order from Flat4online I will never receive it.

Answer: This was a learning curve

We learnt from our mistakes: offering parts that we had to source from outside the UK and back order often taking months to get to us, did not make for a happy customer.

Question: Everything I read about you is bad, you have a lot of pissed off customers, what guarantee can you give me I will receive my order.

Answer: Sadly most people rarely comment online when a service is good.

Going forward in 2012

Flat4online has removed all of the products that were the cause of an unreasonable delay in shipping or caused any problem with an order. All the products listed on Flat4online (with the exception of engines and Agency Power parts) are in stock in the UK and are not subject to any lengthy delays. Our turnaround time for all orders is typically 2 to 3 days.